Privacy Policy

Business Name: Smart Build Digital
Website: https://smartbuilddigital.com.au
Location: Geelong & Melbourne, VIC
Email: support@smartbuilddigital.com
Phone: +61 481 561 782

1. Introduction

Smart Build Digital ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and other applicable Australian laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, use our services, submit forms or enquiries, engage with our digital products or AI tools, or communicate with us by phone, email, social media, or messaging services.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

Full name, email address, phone number, business name, billing address, ABN (where applicable), social media handles, and payment information.

2.2 Technical Information

We may automatically collect IP address, browser type, device information, operating system, website usage data, cookies and analytics information, referral URLs, session duration, and browsing behaviour.

2.3 Business Information

Where you engage us for services, we may collect website credentials, hosting access, marketing assets, branding files, social media access, CRM or analytics data, and customer support information.

2.4 AI & Chatbot Data

If you use our AI chatbot systems or AI-powered tools, we may collect user prompts, chat interactions, uploaded content, customer support conversations, and automated interaction logs. We use this data only for service delivery, training, troubleshooting, quality assurance, and system improvement.

3. How We Collect Information

We collect information when you submit contact forms, book strategy calls, request quotes, purchase services, subscribe to newsletters, communicate with us, use our website, interact with our AI systems, or engage with advertisements or social media.

We may also collect information from Google Analytics, Meta Pixel, TikTok Pixel, advertising platforms, third-party integrations, and public business sources.

4. Why We Collect Your Information

We collect personal information to provide our services, respond to enquiries, deliver projects, process payments, improve customer support, manage accounts, monitor website performance, improve website functionality, deliver AI chatbot services, send updates and marketing communications, comply with legal obligations, and prevent fraud or misuse.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, tracking pixels, and similar technologies. These help us improve website functionality, analyse traffic, understand user behaviour, deliver targeted advertising, and improve marketing campaigns.

You may disable cookies through your browser settings, although some website functionality may be affected.

6. Disclosure of Personal Information

We may disclose your information to employees and contractors, hosting providers, payment processors, marketing platforms, cloud storage providers, analytics providers, legal and regulatory authorities, and professional advisers.

We only disclose information where it is reasonably necessary to provide services or comply with legal obligations. We do not sell personal information to third parties.

7. Overseas Disclosure

Some service providers or cloud platforms we use may store data outside Australia, including in the United States, European Union, Singapore, and other jurisdictions used by major cloud providers. We take reasonable steps to ensure overseas providers comply with privacy standards consistent with Australian law.

8. Data Security

We implement reasonable technical and organisational safeguards to protect personal information, including secure hosting environments, SSL encryption, password protection, access controls, firewall protection, secure payment gateways, and role-based access systems.

Despite our efforts, no internet transmission or electronic storage system is completely secure.

9. Retention of Data

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. We may securely destroy or de-identify information when no longer required.

10. Direct Marketing

We may send marketing communications regarding services, offers, updates, business news, and promotional content. You may opt out at any time by clicking "unsubscribe", contacting us directly, or requesting removal by email. We comply with the Spam Act 2003 (Cth).

11. Access & Correction

Under Australian privacy laws, you may request access to personal information we hold about you. You may also request corrections where information is inaccurate, incomplete, or outdated. Requests can be made by contacting support@smartbuilddigital.com. We may require identity verification before processing requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites. Users should review third-party privacy policies independently.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

14. Complaints

If you believe we have breached Australian privacy laws, you may contact us. We will investigate complaints and respond within a reasonable timeframe. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective once published on our website. We encourage users to review this policy regularly.